I’m thinking “documentation” is a misnomer for Stack Overflow’s new feature. “Samples” would better convey the feature’s purpose and form. A topic is basically a code sample (or a few code samples) with metadata (title, tag) and comments.
Calling it “documentation” led me to expect more of it. I looked for such things as navigation aides, a way to order topics in logical sequence rather than by date/popularity, and more control over the hierarchy of concepts.
I love the idea of sample-driven documentation, but I don’t think the Stack Overflow platform offers it yet.
For background, see my earlier posts: What does Stack Overflow’s new documentation feature mean for tech writing? and Information architecture of Stack Overflow’s documentation feature.
A couple of days ago I pondered on the effect Stack Overflow’s new documentation feature may have on technical writing. Now I’ve taken a closer look at what goes into a topic and how topics are organised.
At first I found Stack Overflow’s documentation feature a little confusing, both as a reader of the docs and as a potential contributor. I thought the organisation wasn’t “intuitive”, by some definition of intuitive. A deep dive has helped me understand the structure offered by Stack Overflow as a documentation platform. It’s less complex than I’d expected. That’s probably why I couldn’t grok it at first!
TL;DR: Topics are grouped under a tag, such as “CSS” or “Java Language”. A tag represents something that needs documenting. The subject of the tag can be as big or as small as you like – or rather, as big or as small as the community likes. Topics are linked together by the tag and by hyperlinks.
What does a topic look like?
When you create a topic, Stack Overflow offers you an outline to fill in. A topic has the following parts:
- Topic title
- Examples – that is, code samples
- Syntax – a place to call out the most important bits of the code, particularly signatures
- Parameters – that is, method parameters
- Remarks – anything that doesn’t fit into the above sections
Here’s a screenshot showing the first few parts of a new topic, titled “Find directions”, in edit mode. There’s some useful contextual help for the topic author.
I like the fact that code comes first, given that the products being documented are developer products such as APIs and SDKs. On Stack Overflow, the audience consists of developers. A good code sample gives developers context and is often all the developer needs to be able to use the product.
On the other hand, it’s interesting that the “remarks” section is right at the end of the topic, and that it’s called “remarks” rather than something a little more weighty or alluring. Even the ubiquitous “more information” would convey… well, more information about what this section is intended to contain.
Code samples are great, but developers often do need other types of information: conceptual content such as an introduction, typical use cases, overviews, best practices, and more.
How do people tie topics together?
How do readers get a complete view of the entirety of a particular subject on the Stack Overflow documentation platform? Actually, taking a step back, I find myself wondering what that “entirety” might be. It’s up to the community to define the size of the things that are documented, and how those things fit in with other things, big or small.
Documentation is attached to tags on Stack Overflow. These are the same tags as are used for the original Q&A part of Stack Overflow. The tag is the primary mechanism for organising topics. For example, the classic Stack Overflow has a “CSS” tag with tagged questions, and now with tagged documentation topics too.
For each tag, you can see the set of available topics on the “all topics” tab, like this list of topics for the CSS tag:
As a reader, you can order the topics by popularity or by date last modified.
There’s an overview topic for each tag, which in this case is titled “Adding CSS to a Document“:
Each tag also has a dashboard, which shows requests from the community and changes that need reviewing. If you’re a contributor, you can use the dashboard to manage your own activity. Here’s the dashboard for the CSS tag:
As you can see on the dashboard, people can suggest new topics and contribute to existing topics. There are currently 41 topics tagged “CSS”, and 4 requests for new topics. People can also mark a topic as needing improvement.
Getting around the documentation
So, in summary, topics are linked by tags. You can also cross-link within topics, using hyperlinks as is standard in web-based documentation.
The only table of contents is the list of topics on the “all topics” tab for each tag. There’s no other type of navigation, such as a curated left-hand navigation or top-level menu.
As David Vogel remarked, this could lead to interesting new information architecture models. I think there’s room here for Stack Overflow to adapt the new platform in response to the way people are using it. Larry Kunz commented that technical writers can keep an eye on this development to learn more about SEO and findability.
What the community thinks of the documentation feature
There’s plenty of discussion, much of it heart-felt, about exactly what documentation should be, and hence what Stack Overflow as a doc platform should look like. Here are a couple of examples:
- Sumurai8 discussed the structure of the documentation model: Documentation is not a library, tags are not books
- Nicol Bolas suggests A better Documentation model: Task, not Topic
If Stack Overflow has the resources to put into it, they’ll be able to adjust the new documentation platform to suit the needs of the community. As technical writers, we’ll be able to watch and learn. Exciting times.
Stack Overflow has recently announced the public beta release of its new documentation feature. That is, Stack Overflow now provides a platform for crowd-sourced documentation relating to any number of products, for the people, by the people.
For those of us managing the docs for widely-used products in particular, this means our customers may soon have access to an alternative, crowd-sourced documentation set.
What an awesome experiment for us as technical writers to follow! We’ll be able to see at first hand what our customers know they need, in terms of information about our products. Because this is Stack Overflow, the documented products are likely to be APIs, SDKs, and other developer-focused tools and technologies.
What if the documentation on Stack Overflow turns out to be voluminous and extremely useful – where would that leave us as technical writers working on proprietary doc sets? I think it will give us the opportunity to streamline our content, focusing even more than we do now on ensuring our information is up to date, and that our information architecture is the best we can make it.
In other words, we can ensure our target audiences can find what they need, even when they don’t know yet what that is.
Technical writing is hard. Information architecture is hard. The Q&A side of Stack Overflow works extremely well, because it focuses on short snippets of content that answer a particular question. It’s going to be very interesting indeed to see how well the new documentation feature works, with the more narrative demands of technical documentation.
An issue I foresee is that people will be tempted to kick off a topic, and then tire half way through and end up providing a link to the official documentation. Is that a bad thing? Tech writing know-how says our readers find it disconcerting to have to click around to find their information. It’s OK in a Q&A format, but not so good in a tutorial or step-by-step guide.
I really like Stack Overflow’s focus on sample-driven documentation!
I’d love to hear your thoughts on this development. Where do you think it’ll go within the next few months, and how about within the next two years? Will it fizzle into nothingness, or explode into something huge and beautiful? Will the original Q&A form of Stack Overflow merge into the new documentation form, becoming something new?