Login or log in, sign up or signup? How to tell when to use one word, when two

When should we use one word, when should we use two, for terms like “log in”, “sign up”, “back up”, and the like? This is a hot topic among technical writers, UX writers, and any designers who use text in their products.

The question is particularly relevant in the software industry, but it affects other product areas too. For example, a gym may invite customers to an exercise class with wording like this:

We promise you a great workout

Work out with your friends and colleagues

How can we tell whether we should use one word or two?

Even if we ourselves already know the difference, how can we teach other people, like the engineers, designers, product managers, and other people who work on our product interfaces and documentation?

A presentation – a bit of fun with a serious goal

I’ve put together a presentation that explains a way to help ourselves and others decide when to use one word, when to use two. It’s a bit of fun, but with a serious goal.

You can find the presentation on SlideShare: One word or two? How to teach the difference between “login” and “log in”, and other mind-bogglingly important compound words.

This blog post contains some extracts from the presentation.

The presentation shows a couple of slides containing a few sentences. Embedded in the sentences are some strings of repeated letters, like lllll or bbbbb.

To play along, you’ll need to replace the string of letters with the terms “log in” or “back up”.

Try speaking the sentences in your head., or even saying them out loud. This is where the bit comes in about your partner needing to be in a good mood: you could even ask your partner to play along with you!

In the first slide, replace llllllll with “log in”

Here’s the first slide with letters for replacement – replace each series of lllll with “log in”. Don’t write anything down – just say the sentences in your head or out loud:

In the next slide – replace bbbbb with “back up”:

What’s the outcome?

Did you notice any pattern in the way you pronounced the words “login” and “log in”?

If you’re like me, your stress pattern in the middle sentence is different from the first and third sentences.

In the middle sentence, we give equal emphasis to both parts of the phrase: log in.

In the first and third sentences, we give greater emphasis to the first part of the phrase: login.

The stress patterns are the same for backup.

In the middle sentence, we give equal emphasis to both parts of the phrase: back up; log in.

In the first and third sentences, we give greater emphasis to the first part of the phrase: backup; login.

And it’s the middle sentence that uses two words, while the first and third use one word.

So, you can use stress patterns to decide whether to use one word or two.

That’s one way of doing things, but what’s the theory behind it?

The rules are something like this:

• If the phrase is acting as a noun, use one word. This includes cases when the phrase is used to qualify another noun.
• If it’s a verb, use two words.

The presentation goes into more detail and includes some sources and additional reading.

What about hyphens?

Yes, what about hyphens. I think this is my favourite slide, because it shows a pic of a Tawny Frogmouth. They’re the coolest birds ever.

I’ll leave you to read the rest in the presentation itself

The complete presentation is on SlideShare: One word or two? How to teach the difference between “login” and “log in”, and other mind-bogglingly important compound words.

(Note: This presentation is a prettified and updated version of my earlier blog post, published in April 2014. There’s a spider in that one.)

Hobbies and pastimes of technical writers everywhere

Hallo fellow techcomm folks! Do you have a hobby?

Mine is fairly pedestrian. I like to go walking in the bush. It blows away the cobwebs. Well, actually, I often have to blow away the cobwebs myself. They festoon the pathways in the early morning. It’s best to keep your mouth closed when strolling in the Australian bush, or you’ll find yourself spitting spiders.

Sometimes a bird pops out and does something interesting, and I blog about it.

Of a dark winter’s eve I can perchance be found tickling the ivories. Perhaps significantly, other members of the household are usually to be found in the furthest corners of the house.

So fess up

What do you get up to when the pleasures of the pen pall? (Aside from avoiding sentences like that.)

• David Farbey bakes bread.
• Rhonda Bracey quilts. Magnificently.
• Tom Johnson blogs.

For years I had a Calvin and Hobbes cartoon pasted above my desk. It showed Calvin’s father with a mangled bicycle, obviously the result of a bad stack. The caption read: “The secret to enjoying your job is to have a hobby that’s even worse.”

Horse meetup found in technical writer’s blog post

😉

Rewarding humour in online help forums

One of the contributors in our online question-and-answer forum, Daniel Stevens, has a quirky and amusing style of writing. His entries are always relevant, but he nevertheless manages to inject some humour that makes for easy reading and invites quick responses from other forum users.

My first aim in writing this post was to share the fun of reading Daniel’s forum entries. Then I thought about the bigger picture. The idea of humour in an online help forum is an interesting phenomenon, especially for technical communicators.

First, the fun. Here’s a screenshot of one of Daniel’s posts, called Is there a flood control function on the “Like” button?

And here’s another, Why can’t I upload icons for new priority, issue and workflow step entries?

Have you encountered similar witty posts in user forums? What do you think about the idea of rewarding such entries? This particular forum, Atlassian Answers, is clever about awarding badges and points for popular questions and good answers. Each contributor to the forum builds up a “karma score”, which encourages people to keep contributing. So, should there be a specific score category for funny entries?

As one of my colleagues pointed out, the social review site Yelp invites readers to click a button saying whether a review is “useful”, “funny”, or “cool”. Should a user forum do the same?

If the forum starts rewarding humour entries, might that lead to irrelevant and silly content? My opinion is that there may be some of that, but on the whole people are in the forum to get a question answered, or to help other people with their questions. A touch of humour just makes the posts flow better, and most people will recognise that fact. People who don’t have a bent for humour won’t bother to spend the time trying to be funny. Or is that a naive assumption? 🙂

Outcasts make good – semicolon, hyphen and parenthesis unite

A thought struck me in the shower this morning. I laughed out loud. Perhaps only a technical writer would. 😉

The semicolon, hyphen and parenthesis. They’re the pariahs of our world. Yet they’ve got together and created a new semantic symbol. ; -)