External tools for getting feedback on your documentation
A tweet from Pamela Fox tweaked my curiosity. She mentioned KISSinsights as a good tool for getting readers’ feedback on documentation. It looks pretty neat. I’m wondering what other, similar tools are available and whether technical writers have much experience with them.
A number of platforms offer inbuilt tools for getting readers’ feedback. Confluence offers comments and various feedback and rating plugins. Mindtouch and RoboHelp have their own feedback mechanisms, as do other platforms.
But I’m interested in external tools where you can craft a feedback form and then embed it into your documentation. KISSinsights is the tool mentioned by Pamela Fox. Once installed on your site, KISSinsights pops up a panel from the bottom of your page, asking the reader some questions. If you pay for a licence you can customise the questions, otherwise you get the questions that come with a standard KISSinsights installation. The KISSinsights FAQ page is pretty good.
Another example is Wufoo, recently acquired by SurveyMonkey. You can build a form on Wufoo and then grab the HTML to embed into your page. When readers fill in the form, the information is stored in the Wufoo database and you can extract the results from there.
Does anyone have good or bad experiences with these and other tools?