Top 100 pages in the Confluence documentation

This week I took a look at the top 100 pages in the Confluence documentation, as reported by Google Analytics on our documentation wiki. Google Analytics data is nice-looking as well as interesting, and I thought you’d like to see the results too. So here goes.

The analysis covers the pages in the documentation space for the latest version of Confluence only – the “DOC” space on our documentation site. The analysis does not include the documentation for any other products on the site (such as JIRA or Bitbucket) and it does not include earlier versions of the Confluence documentation either.

I chose to do the analysis over a period of two months: 16 August to 16 October 2012. In the middle of that period was the release of Confluence 4.3, on 4 September. As the spike in the graph shows, something happened on 3 October too!

Inferences drawn from the Google Analytics results

I’ve drawn some conclusions which will help me in restructuring the documentation space and prioritising work on the documentation:

  1. Information about specific, complex topics tops the bill:
    • JAVA_HOME variable (at position 1, this is the most popular page. It’s likely that many readers are not even looking for information about Confluence specifically.)
    • Wiki markup (position 4)
    • Working with tables (9)
    • Integrating JIRA and Confluence (10)
    • etc
  2. Installation and upgrade come next:
    • Upgrading Confluence (5)
    • Installation Guide (8)
  3. Release notes are popular:
    • Confluence 4.3 release notes (7)
  4. “Getting started” information is popular:
    • Confluence User’s Guide (6)
    • Confluence 101 (23)
    • Getting Started with Confluence (24)
    • Dashboard (43)
    • About Confluence (54)
  5. Both “Confluence 101″ and “Getting Started with Confluence” are popular. It may benefit customers to merge these two documents. Both need a refresh. We need to better define purpose and audience of each.
  6. Something big happened on 3 October – possibly the launch of a “collaboration” campaign by our marketing team, heralded by this blog post: Collaboration Best Practices – 3 Reasons Interruptions Hurt Your Team’s Productivity.

The pretty picture

Google Analytics results in the DOC space

Summary of statistics for the whole space

Page Views Unique Page Views Avg. Time on Page Entrances Bounce Rate % Exit

807,430

% of Total:

15.52%

(5,202,109)

663,691

% of Total:

15.53%

(4,273,708)

00:02:25

Site Avg:

00:02:13

(8.54%)

328,588

% of Total:

17.36%

(1,892,574)

58.70%

Site Avg:

55.64%

(5.50%)

39.60%

Site Avg:

36.38%

(8.84%)

Detailed statistics for the top 100 pages

Due to problems with the fixed width theme of this blog, I’ve split the table in two. First the list of top 100 pages:

1.
/display/DOC/Setting+the+JAVA_HOME+Variable+in+Windows
2.
/display/DOC/Confluence+Documentation+Home
3.
/display/DOC/helptips/header/iframe
4.
/display/DOC/Confluence+Wiki+Markup
5.
/display/DOC/Upgrading+Confluence
6.
/display/DOC/Confluence+User’s+Guide
7.
/display/DOC/Confluence+4.3+Release+Notes
8.
/display/DOC/Confluence+Installation+Guide
9.
/display/DOC/Working+with+Tables
10.
/display/DOC/Integrating+JIRA+and+Confluence
11.
/display/DOC/Installing+Confluence+on+Linux
12.
/display/DOC/Code+Block+Macro
13.
/display/DOC/Adding+a+Template
14.
/display/DOC/JIRA+Issues+Macro
15.
/display/DOC/Working+with+Anchors
16.
/display/DOC/Working+with+Macros
17.
/display/DOC/System+Requirements
18.
/display/DOC/Using+Apache+with+mod_proxy
19.
/display/DOC/Supported+Platforms
20.
/display/DOC/Connecting+to+an+LDAP+Directory
21.
/display/DOC/Importing+Content+Into+Confluence
22.
/display/DOC/Using+Apache+with+virtual+hosts+and+mod_proxy
23.
/display/DOC/Confluence+101
24.
/display/DOC/Getting+Started+with+Confluence
25.
/display/DOC/Server+Hardware+Requirements+Guide
26.
/display/DOC/Table+of+Contents+Macro
27.
/display/DOC/Page+Restrictions
28.
/display/DOC/Confluence+Setup+Guide
29.
/display/DOC/Confluence+Administrator’s+Guide
30.
/display/DOC/Database+Setup+For+MySQL
31.
/display/DOC/Customising+Exports+to+PDF
32.
/display/DOC/Configuring+the+Server+Base+URL
33.
/display/DOC/Running+Confluence+Over+SSL+or+HTTPS
34.
/display/DOC/Working+with+Links
35.
/display/DOC/Migrating+Confluence+Between+Servers
36.
/display/DOC/Installing+Confluence
37.
/display/DOC/Adding+Pages
38.
/display/DOC/Installing+Confluence+and+JIRA+Together
39.
/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights
40.
/display/DOC/Confluence+4.3.1+Release+Notes
41.
/display/DOC/Setting+Up+Trusted+Communication+between+JIRA+and+Confluence
42.
/display/DOC/Installing+Confluence+on+Windows
43.
/display/DOC/Dashboard
44.
/display/DOC/Creating+Content
45.
/display/DOC/View+File+Macro
46.
/display/DOC/Space+Permissions+Overview
47.
/display/DOC/Writing+User+Macros
48.
/display/DOC/Working+with+Spaces
49.
/display/DOC/Keyboard+Shortcuts
50.
/display/DOC/Configuring+the+Documentation+Theme
51.
/display/DOC/Page+Tree+Macro
52.
/display/DOC/Creating+a+Page+using+a+Template
53.
/display/DOC/Assigning+Space+Permissions
54.
/display/DOC/About+Confluence
55.
/display/DOC/Customising+the+Dashboard
56.
/display/DOC/Confluence+4.3+Upgrade+Notes
57.
/display/DOC/Tasklist+Macro
58.
/display/DOC/Exporting+Confluence+Pages+and+Spaces+to+PDF
59.
/display/DOC/Working+with+Page+Layouts+and+Columns+and+Sections
60.
/display/DOC/Database+Configuration
61.
/display/DOC/Confluence+4.2+Release+Notes
62.
/display/DOC/Styling+Confluence+with+CSS
63.
/display/DOC/Moving+a+Page
64.
/display/DOC/Confluence+Security+Advisory+2012-09-11
65.
/display/DOC/Confluence+Wiki+Markup+for+Macros
66.
/display/DOCSPRINT/The+Simplest+Possible+JIRA+REST+Examples
67.
/display/DOC/Inserting+JIRA+Issues
68.
/display/DOC/Confluence+Installation+and+Upgrade+Guide
69.
/display/DOC/Running+Confluence+behind+Apache
70.
/display/DOC/Quick+Reference+Guide+for+the+Confluence+Editor
71.
/display/DOC/Migrate+to+Another+Database
72.
/display/DOC/Working+with+Templates
73.
/display/DOC/Confluence+4+Editor+-+What’s+Changed+for+Wiki+Markup+Users
74.
/display/DOC/Confluence+Release+Notes
75.
/display/DOC/Configuring+Tomcat’s+URI+encoding
76.
/display/DOC/Installing+the+Confluence+EAR-WAR+Edition
77.
/display/DOC/Using+the+Editor
78.
/display/DOC/Installing+Confluence+on+Linux+from+Archive+File
79.
/display/DOC/Upgrading+Confluence+Manually
80.
/display/DOC/Confluence+4.2.13+Release+Notes
81.
/display/DOC/Linking+to+Pages
82.
/display/DOC/Adding+a+Navigation+Sidebar
83.
/display/DOC/Chart+Macro
84.
/display/DOC/Installing+the+Firefox+Add-On+for+the+Office+Connector
85.
/display/DOC/Include+Page+Macro
86.
/display/DOC/Configuring+a+MySQL+Datasource+in+Apache+Tomcat
87.
/display/DOC/Configuring+a+WebDAV+client+for+Confluence
88.
/display/DOC/Working+with+Templates+Overview
89.
/display/DOC/HTML+Macro
90.
/display/DOC/Deleting+a+Page
91.
/display/DOC/Examples+of+User+Macros
92.
/display/DOC/Database+Setup+for+SQL+Server
93.
/display/DOC/Connecting+to+an+Internal+Directory+with+LDAP+Authentication
94.
/display/DOC/Configuring+Database+Character+Encoding
95.
/display/DOC/Expand+Macro
96.
/display/DOC/Global+Permissions+Overview
97.
/display/DOC/Widget+Connector+Macro
98.
/display/DOC/Subscribing+to+Email+Notifications+of+Updates+to+Confluence+Content
99.
/display/DOC/Column+Macro
100.
/display/DOC/Panel+Macro
Page

And now the figures for each page:

1. 37,312 34,826 00:05:46 34,025 91.66% 90.44%
2. 35,926 28,186 00:01:04 13,313 27.89% 19.12%
3. 21,708 666 00:00:12 651 52.38% 2.99%
4. 14,408 12,707 00:03:29 9,039 64.55% 57.54%
5. 10,061 7,967 00:03:38 4,004 45.65% 38.32%
6. 10,050 7,851 00:01:03 3,756 34.42% 22.32%
7. 9,400 7,303 00:02:55 4,346 49.08% 39.49%
8. 8,669 6,616 00:01:12 3,976 16.55% 13.85%
9. 7,950 6,800 00:03:31 4,909 64.25% 56.29%
10. 7,497 6,326 00:02:26 4,274 43.54% 36.40%
11. 6,761 5,346 00:03:46 1,276 52.59% 32.89%
12. 5,619 5,056 00:02:56 4,070 72.85% 66.90%
13. 5,542 4,558 00:03:40 2,454 52.20% 42.69%
14. 5,475 4,601 00:04:13 2,706 60.31% 50.52%
15. 5,305 4,685 00:04:22 3,463 70.81% 62.09%
16. 5,165 4,196 00:02:06 2,070 42.95% 30.71%
17. 5,107 3,837 00:01:39 888 28.04% 16.41%
18. 5,064 4,364 00:06:31 2,866 80.98% 68.58%
19. 4,898 4,035 00:02:51 1,004 55.48% 34.24%
20. 4,895 4,260 00:04:19 2,552 72.84% 58.18%
21. 4,823 3,881 00:01:40 2,316 37.52% 30.81%
22. 4,201 3,767 00:04:44 3,119 78.94% 71.13%
23. 4,136 3,469 00:01:53 647 52.24% 27.95%
24. 4,108 2,858 00:00:48 371 25.88% 10.20%
25. 4,016 3,583 00:03:13 2,121 78.22% 56.55%
26. 3,892 3,400 00:03:29 2,503 63.88% 54.47%
27. 3,875 3,368 00:03:00 2,274 57.87% 49.83%
28. 3,782 3,258 00:04:03 1,238 45.80% 37.31%
29. 3,754 2,908 00:01:08 717 33.05% 15.64%
30. 3,714 3,151 00:06:22 1,487 69.20% 53.26%
31. 3,691 3,043 00:04:08 1,625 70.15% 53.13%
32. 3,462 3,085 00:04:18 1,580 67.78% 54.02%
33. 3,451 2,999 00:05:21 1,904 67.59% 58.39%
34. 3,397 2,946 00:01:53 1,707 53.19% 39.45%
35. 3,390 2,922 00:04:35 1,496 52.67% 44.54%
36. 3,359 2,695 00:00:32 125 18.40% 4.91%
37. 3,317 2,738 00:02:09 385 51.69% 24.60%
38. 3,305 2,530 00:02:08 1,058 30.53% 20.85%
39. 3,299 2,923 00:05:48 1,990 69.05% 58.23%
40. 3,224 2,628 00:02:52 1,181 45.39% 36.79%
41. 3,131 2,514 00:03:09 1,064 43.33% 31.56%
42. 3,129 2,542 00:03:48 401 43.64% 29.34%
43. 3,123 2,640 00:02:31 681 46.26% 25.68%
44. 3,055 2,414 00:01:03 501 23.95% 12.54%
45. 3,047 2,575 00:03:23 1,608 63.06% 54.78%
46. 3,040 2,635 00:02:29 1,006 42.84% 36.64%
47. 3,020 2,550 00:03:24 1,253 53.95% 39.93%
48. 2,968 2,479 00:02:04 716 46.65% 25.40%
49. 2,963 2,721 00:03:12 1,969 74.25% 61.80%
50. 2,913 2,532 00:04:15 1,054 62.24% 49.40%
51. 2,901 2,322 00:03:13 1,131 54.11% 41.57%
52. 2,850 2,490 00:02:16 1,266 42.02% 33.26%
53. 2,797 2,457 00:03:16 1,133 60.72% 51.41%
54. 2,795 2,359 00:01:41 189 41.27% 21.97%
55. 2,782 2,230 00:02:51 1,337 47.87% 38.43%
56. 2,757 2,110 00:02:18 597 24.79% 21.11%
57. 2,749 2,354 00:03:14 1,665 55.98% 50.35%
58. 2,677 2,354 00:02:59 1,613 58.09% 50.84%
59. 2,646 2,347 00:03:24 773 69.47% 44.07%
60. 2,645 1,866 00:00:53 672 20.83% 11.83%
61. 2,602 2,110 00:01:58 999 35.34% 27.59%
62. 2,599 2,081 00:02:45 1,370 50.07% 40.28%
63. 2,574 2,257 00:03:32 1,148 65.16% 55.67%
64. 2,570 2,128 00:04:06 634 69.87% 64.67%
65. 2,559 2,217 00:03:12 491 54.18% 43.34%
66. 2,555 2,121 00:05:54 1,828 70.30% 65.75%
67. 2,480 2,155 00:02:52 763 46.92% 35.69%
68. 2,473 2,007 00:00:38 242 10.74% 5.30%
69. 2,442 1,906 00:01:41 875 36.23% 21.66%
70. 2,440 2,136 00:02:42 969 55.52% 41.27%
71. 2,435 1,939 00:02:58 911 54.12% 35.44%
72. 2,420 2,056 00:01:23 589 37.18% 26.03%
73. 2,413 2,188 00:03:26 1,242 67.95% 59.64%
74. 2,411 1,807 00:00:59 394 30.96% 15.93%
75. 2,350 2,189 00:04:59 1,955 90.90% 83.57%
76. 2,319 1,744 00:04:16 593 50.93% 34.54%
77. 2,315 1,897 00:01:58 512 38.28% 24.28%
78. 2,312 1,814 00:04:42 365 50.68% 32.74%
79. 2,311 1,905 00:03:26 524 50.00% 34.62%
80. 2,304 1,827 00:01:31 709 37.24% 29.12%
81. 2,304 2,002 00:03:06 834 61.63% 44.97%
82. 2,297 1,968 00:02:55 1,307 52.49% 46.02%
83. 2,267 1,953 00:04:31 1,343 67.76% 58.49%
84. 2,232 1,653 00:03:25 1,135 67.75% 53.45%
85. 2,221 1,930 00:02:55 1,065 50.89% 41.11%
86. 2,186 1,990 00:05:58 1,719 84.53% 76.12%
87. 2,184 1,733 00:04:31 1,258 70.99% 60.07%
88. 2,167 1,926 00:01:41 1,613 52.45% 48.18%
89. 2,164 1,786 00:02:26 1,018 52.65% 42.05%
90. 2,132 1,953 00:02:49 1,514 69.82% 62.66%
91. 2,103 1,242 00:00:52 367 26.43% 10.98%
92. 2,033 1,598 00:03:32 638 60.19% 42.15%
93. 2,030 1,850 00:03:33 1,189 75.19% 61.87%
94. 2,013 1,842 00:06:00 1,253 88.35% 71.39%
95. 2,000 1,704 00:05:28 1,213 32.65% 56.35%
96. 1,991 1,777 00:03:01 669 59.19% 41.64%
97. 1,989 1,560 00:03:52 710 66.48% 52.89%
98. 1,953 1,736 00:02:58 1,079 67.19% 53.51%
99. 1,943 1,701 00:02:05 868 47.24% 37.42%
100. 1,942 1,691 00:03:28 941 58.24% 46.76%
Page Views Unique Page Views Avg. Time on Page Entrances Bounce Rate % Exit

About Sarah Maddox

Technical writer, author and blogger in Sydney

Posted on 29 November 2012, in Confluence, technical writing and tagged , , , , . Bookmark the permalink. 4 Comments.

  1. Sarah, you made it again!

    Great info, tons of data. Useful and interesting not only for Atlassians or Confluence lovers but for everybody interested in technical documentation.

    Congrats!

    • Hallo David!

      Heh heh, thanks. You’re right, I’m hoping that the information is interesting to a lot of people. It shows how cool Google Analytics is as a tool for technical writers, and for other people who are interested in what their readers and customers are doing. There’s another post I’d like to publish shortly, about a different type of GA data.

      Thanks for dropping in. :)

      Cheers
      Sarah

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